Help & support

In your portal go to “Payments”, pick the due charge and use “Report payment”: upload your receipt and your administration validates it. You'll see the status as soon as they review it.

In “Reports” describe what you need and pick a category. Your administration will see it and can reply in the same thread.

Go to “People” → “Invitations”, choose the role (Resident, Guard or Administrator) and generate a code to share. The person registers with that code.

In “Dues” use “Generate the month’s dues”; from there you also create special assessments. Late fees apply on their own every night, the day after the grace period ends.

It's the guard's screen at the entrance: they see package and visit notices and emergency alerts live. It has no access to finances or private data.

On the sign-in screen use “Forgot your password?” and follow the link sent to your email to create a new one.

One home at a time: go to “Units”, find the home and use “Prior balance”; enter what's still left to pay and the reason. For many homes, use “Prior balances”: download the Excel with the current balances of all your homes, fix the “Prior balance” column and upload it; before saving anything you'll see which homes change. The resident sees it as “Prior balance as of …” and every payment is applied to that balance first.