Help & support
Quick answers to the most common questions, and how to reach us if you need more help.
Frequently asked questions
How do I report a payment?
In your portal go to “Payments”, pick the due charge and use “Report payment”: upload your receipt and your administration validates it. You'll see the status as soon as they review it.
How do I open a report or request a repair?
In “Reports” describe what you need and pick a category. Your administration will see it and can reply in the same thread.
I'm an administrator: how do I invite residents or guards?
Go to “People” → “Invitations”, choose the role (Resident, Guard or Administrator) and generate a code to share. The person registers with that code.
How do I generate the month's dues?
In “Dues” use “Generate this month's dues”. From there you also apply late fees and extraordinary charges.
What is the guard portal?
It's the guard's screen at the entrance: they see package and visit notices and emergency alerts live. It has no access to finances or private data.
I forgot my password, what do I do?
On the sign-in screen use “Forgot your password?” and follow the link sent to your email to create a new one.
Step-by-step manuals
Everything you can do on the platform, explained step by step. The manuals are written in Spanish, using the exact words you see on screen.
For residents
For administrators
For the gatehouse
Need more help?
Write to us and we'll be glad to help.
Are you a resident and it's about your condominium (a payment, a complaint)? The fastest way is to open a report to your administration from “Reports”.